To commit identity theft, a criminal may steal sensitive information, such as your:

• Full name;
• Place of birth;
• Date of birth;
• Home address;
• Passport information;
• Personal identifier such as a tax file number;
• Driver’s licence number;
• Credit card details;
• Health insurance details; and
• Bank account logins

Armed with your personal information, a criminal can access your:

• Online government portal, email and social media accounts; and
• Existing bank account and make purchases with your credit card.

But the damage does not always stop there. A thief can also apply for a:

• Credit card, loan or bank account in your name;
• Passport in your name;
• Government benefit in your name;
• Driving licence and register a vehicle in your name;
• Job in your name; and
• Mobile phone and/or other utility contracts in your name.

Consequently, this crime can wreak havoc on your life and should be reported as soon as you suspect any suspicious activity.

• Your bank or credit card statements are displaying items you do not recognise;
• Bills, invoices or receipts are being sent to you for purchases you did not make;
• A government agency informs you of a government benefit you did not apply for;
• Lenders decline your applications because of a poor credit history due to debts you have played no part in;
• Solicitors or debt collectors send you letters of demand for debts you have not incurred;
• Mail you usually receive stops arriving, or you receive no post at all;
• You can no longer log into your social media accounts or email; or
• Organisations you have never dealt with begin to contact you.

If you suspect that you have been targeted by identity thieves, it is essential that you follow the below steps immediately:

• Report the theft to your financial institutions, social media websites, local police and Scam Watch so that each body is informed and can help you take the appropriate steps to recover from the theft.
• Contact us for assistance in tracking down and stopping the culprit behind the crime effectively. This is an extremely sensitive, high-stakes process that demands the expertise and resources of investigative specialists.

Identity theft investigations typically take between one and three months. However, this time frame depends on your case’s complexity and whether or not legal action is involved.

Once the thief has been identified and located, our investigators can support law enforcement officials in filing search warrants and/or criminal charges against them – an often complicated procedure that can take considerable time to complete.

The cost of an identity theft investigation varies according to the complexity of the case, the damage incurred, and the jurisdiction in which the crime was committed.

Our investigators present a tailored proposal for each case, detailing the recommended budget to maximise the likelihood of a successful outcome.

The more admissible evidence we gather against the thief, the greater the likelihood that you will be able to take legal action and get your life back on track.

However, as a successful outcome is never guaranteed, we will conduct a preliminary assessment of your case to advise on the realistic chances of finding the criminal. Equipped with this expert insight, you can decide whether or not you wish to proceed with the investigation.